Villkor & Info

Our goal is to always offer the best prices on the market on our website! If by any chance you find any of our items at a lower price in another physical store or webshop in Sweden, we will match their price. We compare the competitor's price including shipping costs.

As a thank you for informing us, we will further lower the price by 11% of the difference. That's what we call a real price guarantee! Please note that the item must be identical, i.e. the same article and color, and that the bag must be in stock.

Price example: You find a bag for 800 SEK at a competitor, and the bag's price is 1000 SEK. The difference is then 200 SEK. 11% of the difference is 200*0.11 = 22 SEK.
You will then pay 800-22 SEK = 778 SEK (if there are any shipping costs, this will be added to the price you pay with us.)

Create an Account for Full Control

To keep you updated on the status of your orders and view order history at Väskan.com, you need to create an account before placing an order. If an account is created after an order is placed, future orders will be visible, but not those placed earlier. When a product is shipped, an email with tracking number will be sent to the email chosen at checkout, whether you have an account or not.

Free Shipping and Free Return Shipping* (*only in Sweden, not for companies)

Väskan.com offers free shipping on all products. We also cover the return shipping for individuals who want to return packages that have gone to the pickup point. The product must be in new condition and all accompanying accessories must be in place. (Does not apply to countries outside the Nordic region, including Norway. See above!)

1. Contact information - name, address, email address, phone number, etc.

2. Social security number

3. Payment information - card number, invoice information, etc.

4. Financial information - such as income and any payment remarks (used in cases where a credit report is taken)

5. Item information – information regarding the purchases you make

6. Historical information – information about previous purchases, how you have previously complied with the payment terms, any refusals, etc.

7. Information about your computer/device - IP address, language settings, browser settings, etc.

8. Generally available information on the internet

Klarna cares about protecting personal data and will implement appropriate measures to protect the information. You have the right to once a year in writing request access to the information concerning you. You also have the right to correct erroneous information and to opt out of receiving further marketing communication.

Personal identity numbers are used for identification and as a customer number in Klarna's customer management system. If you have previously used Klarna, there may be saved information about you for, for example, customer management, documentation requirements, or similar approved purposes. Klarna will use any such information to ensure your identity and simplify your use of Klarna Checkout. Klarna is responsible for the processing of your personal data.

See also Klarna's Privacy Statement for a more detailed description of Klarna's processing of personal data. Additional information can also be obtained by contacting Klarna at dataskydd@klarna.se

By using Klarna Checkout, you approve AB Väskan's use of your personal data as described here, including any transfer to another company or to a state outside the EU/EEA area and the possibility to use electronic communication in, for example, marketing.

Klarna Installment Payment

When you choose to pay in installments or at your own pace, your purchases are collected on a monthly invoice. You pay this invoice at the end of the following month. A combined monthly invoice means a single payment and a single OCR number. It is convenient. Additionally, you only pay a single administrative fee of 29 SEK.

You can pay the entire invoice amount every month if you want. Alternatively, divide the total amount and pay at your own pace with a variable interest rate of 19.90% and a monthly administrative fee of 29 SEK. If you make a purchase of SEK 10,000 that is paid in installments over 12 months with SEK 955 per month, this corresponds to an effective interest rate of 29.22% and a total amount of SEK 11,458.

For more information and terms, see here!

Where is my package?

We always send our packages with DHL.


Shop now - pay after delivery!

When you pay with Klarna invoice, you shop safely and easily. You never need to provide your card details, and always pay after you have received your goods.
Read more about Klarna here!


Prepayment

Prepayments are made to plusgiro 173856-6.
Please note that it takes between 1-3 days for the transaction to appear on our system.


My product is broken. What should I do?

All complaints should be emailed to: reklamationer@abvaskan.com
In order to handle the complaint, we need:

• Photo of the damage and a photo of the entire bag/item
• Description of the damage and how it occurred
• Name of the person who ordered the item
• Order number, if available

Unclaimed Packages

If a customer does not pick up their package from the pick-up point within 14 days, the shipment will be automatically returned to us, and the customer will be responsible for shipping and return costs of 350 SEK.


Returns

Väskan.com offers you as a customer a 365-day open purchase. In order for a return to be approved, the product must be unused and returned in its original packaging. Contact us for returns, and we will email you a prepaid return label to print out and affix to the box, and then drop off at the nearest DHL pick-up point.

It is also possible to return or exchange your item in-store. To return or exchange a product in one of our physical stores, you will need to bring the invoice provided by Klarna via email. The invoice should contain the exact amount for the purchase made on the website, and it should clearly state which product was ordered. If you have chosen to pay with Klarna Invoice, you must open a case with Klarna regarding the return of the product listed on the order, and then Klarna will handle the rest of the contact with us regarding your order. If everything is okay, the invoice will be cancelled by us.

I haven't received an order confirmation, has my order gone through?

Always make sure to double-check that your email address is correct. This is the most common reason for not receiving an order confirmation. If you have not gone through all the steps in the process and clicked on "submit order," then no order has been placed.

I can't make a purchase on invoice, the purchase is not approved?

If your purchase is not approved when you choose invoice, there may be a few different reasons.

• You must be 18 years old to purchase on invoice.
  
• The address may be incorrect. Only the registered address is accepted when paying an invoice.
  
• You may have entered an incorrect personal or organization number. This is checked against the address you are registered at, and they must match.
  
• You may have exceeded the maximum amount allowed for your order, and Klarna, who we use for invoice purchases, therefore does not approve the purchase.

What is the delivery time?

We always try to deliver your order as soon as possible. If the items are in stock, the delivery time is approximately 1-2 working days. If the item is not in stock, the delivery time is normally 10-15 working days. Additional delays may occur if the items are temporarily out of stock with the suppliers. If this happens, we will do everything we can to notify you about your delivery. All items in your order are shipped at the same time. If an item in your order is a special order item, everything will be shipped only when the entire order is complete, unless we agree otherwise with you.



Can I cancel my order if I change my mind?

If your order has not yet been picked and packed at our warehouse, you can contact us and we will cancel it for you. Please note that cancellation requests via email must be confirmed by us. If you change your mind about what you have ordered and it has already been shipped, you have a 30-day return policy. Please read more about our return policy.



Can I change my order and add items?

We can adjust your order and replace items that cost the same or less than the order you placed. For security reasons, we cannot activate an invoice for a higher amount than the original amount. Please note that changes can be made provided that your order has not yet left our warehouse.



My item is broken. What do I do?

All complaints should be emailed to us at reklamationer@abvaskan.com with a description of the product's fault.
The fault description is used as the basis for the complaint. When making a complaint about a suitcase, we request that you attach the LO number/warranty number, which is usually located under the zipper at the bottom of the product.
Please attach a picture of the damage to facilitate handling.


Other conditions
We reserve the right for any typos, product changes, price adjustments, and possible color deviations. We reserve the right to adjust any price errors before and after the order is processed.